Create an account with us before or during checkout and you can check the status of your order just by logging in!
Please allow up to 12 business days for delivery once your item is shipped.
We want you to be completely satisfied with your Shop Betches order!
Items purchased from Shop Betches are eligible for a full refund if returned within 30 days of purchase. We only accept returns of items in their original condition: unworn, unwashed, undamaged, and with all original tags attached. Unfortunately at this time, this does not include beauty products, swimwear, throw pillows, phone cases, robes, and all custom/made-to-order items. A small number of heavily discounted items may be marked as FINAL SALE, in which case they are also not eligible for refund, exchange, or store credit.
If you would like to exchange for a new size, color, or style. please email email@example.com to request your exchange be placed on hold while we await your package. Once we receive your returned item(s) at our warehouse we will send you the new item(s) with complimentary shipping.
Please allow 10 business days for us to receive and process refunds.
Please also note, you will be responsible for paying for your own shipping costs for returning your item.
If you have any other questions, contact us at firstname.lastname@example.org
Please note Gift Cards are non-refundable.
Price-matching can only be honored within 48 hours after your purchase
If you'd like to cancel your order, please email us at email@example.com as quickly as possible. If your order has already shipped out, please refer to our return policy above.
Please note that if you paid via PayPal and you request to cancel, you may incur PayPal's transaction fee.
If you received the wrong item you can send it back to us and we will replace it with the correct one. All items should be sent back using USPS First Class or Priority Mail, you will receive a refund for the shipping cost.
Please note that we do ship items separately, and mark them on your packing slip if they will be arriving in multiple packages.
However, if your package is delivered with missing items from your order, then please email firstname.lastname@example.org so we can quickly get your issue resolved.
HMRC (Her Majesty's Revenue and Customs) enforce something called VAT (Value Added Tax) on all goods imported into the European Union worth more than £15 (approx $23.29).
How this will affect your purchase: You will see that the HMRC will withhold your package and charge you a further duty of 20% VAT (meaning, an additional 20% tax of your total order). Once this is paid, it will be released to you.
This isn't always enforced as it depends on the postman, but often is, and will affect everything we ship.
Apologies for any inconvenience on behalf of the UK's taxation policies and of course, Her Majesty The Queen.
We do not have expedited shipping options available at this time, however we do take special requests. Please email email@example.com before you place your order and before 1pm EST on the day you wish to ship and we will get back to you with a rate and how to pay for additional shipping. Rates are dependent on weight and shipping location. Expedited shipping is not always available but if we confirm via email that we will overnight your package, then expedited shipping will be guaranteed.