FREQUENTLY ASKED QUESTIONS
When Will I Receive My Item?
Please allow up to 12 business days for shipping within the US. Please allow up to 18 business days for international shipping. Also remember, these are estimates and that your item can come sooner or sometimes later (this is rare, but we cannot control the mistakes made by USPS!) We appreciate your patience.
Can I Return My Item?
Sometimes. It depends what that item is and what you'd like to do after you've returned it! Read carefully:
NO, you CAN'T return:
It is an article of clothing that is a part of a collaboration (ex. Kings of Cole x Betches)
It is an article of clothing that is part of the Sale Page
The description on the item page says *Final Sale*
It has been more than 30 days since you received the item. If it has been 15 days or less you can get a refund (minus shipping costs), if it has been 30 days or less you can get an exchange or store credit (minus shipping costs)
It is a phone case, pillow case, shower curtain, wall print, and article of clothing that says final sale.
Please see our page on shipping, returns, and exchanges information here!
Okay, so I now know that I can return my item, where do I send it?
All information regarding returns can be found here.
How do I get featured on the @SHOPBETCHES and @BETCHES Instagram pages!?
Take a really chic pic in our clothing, or holding something we sell and include @shopbetches in your caption and MOST importantly, hashtag #shopbetches
How Do I Cancel An Order?
If you want to cancel an order you have placed, please email us at firstname.lastname@example.org (with your order number!). If your order has already shipped out, you’ll have to return the item for the refund.
If I'm shipping to the United Kingdom, does that affect my order?
HMRC (Her Majesty's Revenue and Customs) enforce something called VAT (Value Added Tax) on all goods imported into the European Union worth more than £15 (approx $23.29).
How this will affect your purchase: You will see that the HMRC will withhold your package and charge you a further duty of 20% VAT (meaning, an additional 20% tax of your total order). Once this is paid, it will be released to you.
This isn't always enforced as it depends on the postman, but it often is, and will affect everything we ship.
Apologies for any inconvenience on behalf of the UK's taxation policies and of course, Her Majesty The Queen.
I typed in the wrong address/zip code, how do I correct that?
Please email us with your order number if you have typed an incorrect address. As long
as your order has not shipped out, we can easily make the change.
What do I do if I received an out of stock email?
Please respond to the email with a replacement item of equal value for the out of stock item.
What if the item I want is out of stock?
Please click on the pink button on the left hand side of the page "Email me when back in stock." Then, fill out the information accordingly.
I did not receive an email confirmation with my order number, why is this?
It’s possible that the confirmation email was sent to your spam/junk folder. If the email is
not in your spam/junk folder the email address may have been typed incorrectly during
I am ordering internationally. How long will it take for my order to arrive?
Once the order has shipped out from our warehouse it can take between 2-6 weeks to arrive. Be sure to check with your local post office/customs on a regular basis (there is a chance they are holding onto it because you owe a duty or tax on the package). If you do not receive your package within 6 weeks, please contact us at email@example.com