FREE SHIPPING ON ORDERS OVER $75 (U.S. Only)

FAQ

How do I get featured on the @SHOPBETCHES and @BETCHES Instagram pages!? 

Take a really chic pic in our clothing, or holding something we sell and include @shopbetches in your caption and MOST importantly, hashtag #shopbetches

When Will I Receive My Item?

Please allow up to 8-12 business days for shipping within the US. 
Please allow up to 15-18 business days for international shipping.

These are estimates and your item can come sooner or sometimes later (this is rare, but we cannot control the mistakes made by USPS!) We appreciate your patience.

What's Your Policy On Exchanges & Returns?

We want you to be completely satisfied with your Shop Betches order!

Items purchased from Shop Betches are eligible for a full refund if returned within 30 days of purchase. We only accept returns of items in their original condition: unworn, unwashed, undamaged, and with all original tags attached. Unfortunately at this time, this does not include beauty products, swimwear, throw pillows, phone cases, robes, and all custom/made-to-order items. A small number of heavily discounted items may be marked as FINAL SALE, in which case they are also not eligible for refund, exchange, or store credit.

If you would like to exchange for a new size, color, or style. please email shophelp@betches.com to request your exchange be placed on hold while we await your package. Once we receive your returned item(s) at our warehouse we will send you the new item(s) with complimentary shipping.

    Please see our page on shipping, returns, and exchanges information here!


    Okay, so I now know that I can return my item, where do I send it?

    All information regarding returns can be found here.

    How Do I Cancel An Order? 

    If you want to cancel an order you have placed, please email us at shophelp@betches.com (with your order number!). If your order has already shipped out, please refer to your return policy.

    If I'm shipping to the United Kingdom, does that affect my order?

    YES.

    HMRC (Her Majesty's Revenue and Customs) enforce something called VAT (Value Added Tax) on all goods imported into the European Union worth more than £15 (approx $23.29).

    How this will affect your purchase: You will see that the HMRC will withhold your package and charge you a further duty of 20% VAT (meaning, an additional 20% tax of your total order). Once this is paid, it will be released to you.

    This isn't always enforced as it depends on the postman, but often is, and will affect everything we ship.

    Apologies for any inconvenience on behalf of the UK's taxation policies and of course, Her Majesty The Queen.

    I typed in the wrong address/zip code, how do I correct that? 

    Please email us at shophelp@betches.com with your order number if you have typed an incorrect address. As long as your order has not shipped out, we can easily make the change.

    What do I do if I received an out of stock email?

    Please respond to the email with a replacement item of equal value for the out of stock item.  

    I did not receive an email confirmation with my order number, why is this? 

    It’s possible that the confirmation email was sent to your spam/junk folder. If you still cannot find it, please email us at shophelp@betches.com so we can confirm and make any updates necessary.

    I am ordering internationally. How long will it take for my order to arrive? 

    Once the order has shipped out from our warehouse it can take between 2-­6 weeks to arrive. Be sure to check with your local post office/customs on a regular basis (there is a chance they are holding onto it because you owe a duty or tax on the package). If you do not receive your package within 30 days, please contact us at shophelp@betches.com.